Vacant job

Trygghetscentralen is a municipal company serving 6 municipalities in Skåne Nordost that started operations on January 1, 2023. The company was previously a department within the Kristianstad Rescue Service.

Trygghetscentralen operates in a SOS computer environment for the municipalities in Skåne Nordost, handling municipal emergency services, security alarms, automatic alarms such as fire and burglary, personal alarms, camera surveillance, and 112 calls where we alert the rescue service. Our goal is for our citizens to feel safe and receive help around the clock, all year round.

You will be part of a team of about 20 employees who together staff the central office.

As an alarm operator, you will be responsible for receiving municipal security alarms, municipal fault reports, municipal emergency services, camera surveillance, and alerting the rescue service in Skåne Nordost, among other tasks. The work is conducted in an advanced computer environment.

The job involves shift work, including day, evening, night, and weekends.

The position is security classified, and a security clearance will be conducted before employment, which requires you to be a Swedish citizen.

Selection is ongoing, so do not wait to submit your application. We process applications as they come in, and the position may be filled before the application deadline.

Requirements

You have a high school education or other experience that the employer deems equivalent. It is advantageous if you have post-secondary education in a relevant field for the position.

Experience as an alarm or control operator, or equivalent experience, or familiarity with interviewing and communicating with customers over the phone is also advantageous. Experience in meeting people in particularly vulnerable situations is also a merit.

Great emphasis will be placed on personal suitability.

Personal qualities

As a person, you have the ability to work with and for others; to listen, show empathy, and respect, both towards colleagues and customers. You are unpretentious and recognize and reward the contributions of others. You collaborate well with people in various contexts and functions and can easily adapt your behavior to meet the needs of others.

You have the ability to make quick and clear decisions, both independently and together with others. You also have a good initiative and can adapt to changing circumstances.

You have a high ability to deliver results, both in terms of quality and productivity. You work in a systematic, methodical, and reliable manner. You easily focus on the customer's needs and achieve good customer satisfaction. You also have the ability to follow instructions, procedures, legal requirements, and policies, as well as adhere to set timelines.

If you are interested in the position, you are welcome to submit your application via email to [email protected]. In your application, please attach your CV and a cover letter explaining why you would be suitable for this position.